2017 Mazda CX-9 vs 2017 Honda Pilot in Webster, TX

“ What an Awesome Team!! Very kind and patient with excellent customer service! My experience was wonderful and effortless. Josque is Amazing!! ”

“ Best dealership experience ever! They made welcomed me and helped me feel at ease all afternoon. ”

“ ⸻ I’m a woman and, to be honest, I’ve never had good experiences with car dealerships in the past. It always felt overwhelming and frustrating. But working with Josue at Demontrond Mazda completely changed that for me. From the very beginning, Josue was extremely knowledgeable and patient. He took the time to answer all of my questions and walked me through each step of the process so that I felt comfortable and confident with my purchase. What stood out the most was that I never felt pressured—just supported. What really impressed me is that months after my purchase, Josue still checked in with me to make sure I was happy with my vehicle and that everything was going smoothly. That level of care and follow-up is rare, and it made me feel truly valued as a customer. If you’ve ever been hesitant about car dealerships like I was, I highly recommend reaching out to Josue at Demontrond Mazda. He made the entire experience stress-free, transparent, and even enjoyable. ”

“ This went way better than expected. Needed to sell my car I purchased from them 2 years earlier. He gave me the best offer & was very pleasant to work with. Treated me with respect above all else. ”

“ Love the sales rep, very prompt, loved the car, but I ended up going another route (not a Mazda) for other personal reasons. ”

“ This dealership is my new go to! The sales staff was amazing and the service staff was just a great! I leased a vehicle with Kenny and he was super Thorough with explaining all of the numbers and features of the car. He was super friendly and had us laughing the whole time! He introduced me to one of the service advisors named James and he even went through all of the services this car would need at different points in time and as a person very concerned with that I thought it was an amazing opportunity to speak with him. Not only do I have a new trusted salesman but a new trusted person for service too. 1000/10!! ”

“ I was helped by Josue M at the Webster location. He was very helpful and patient with me and did everything he could to answer any question I had. I appreciate his patience and kindness towards me I love my car. Thank you I highly recommend Demontrond Mazda In Webster everyone there was very helpful. Deanna ”

“ Josue was so helpful as he is most knowledgeable and eloquently spoken .I'm impressed by my whole experience with my salesman! ”

“ Everyone I dealt with there at Demontrond Mazda was very professional, nice and honest. The overall experience was the best I've ever had with purchasing/leasing a vehicle. Keep up the great work!!! Special Thanks goes out to Josue and Eric Montoya, Rey Gomez and AK. ;) ”

“ Very nice people, Josue was amazing and very helpful. Everyone was very helpful. All the cars there were in great condition, amazing pricing and the lifetime warranty is definitely a great part. ”

“ I like the Non pressure sales approach . Very informative. The variety in inventory is great. ”

“ We enjoyed working with Josue and AK and felt like we received a good deal on our new CX-90. Josue was thorough in reviewing the vehicle's features and was quite patient in doing so. ”

“ Josue made my buying process seamless and stress free. Demontrond is top on my list! ”

“ Mirza was very polite and able to answer any questions we might have. He took us for a test drive and the sale was made for a beautiful CX5. Thank you, Mirza! ”

“ Respond quickly / great customer service / highly recommend ”

“ Kenny was easy to work with. He was attentive to our needs and gave us the car we wanted. ”

“ My experience with Mirza was amazing! He was very nice, knowledgeable and made the process very smooth. ”

“ He was easy to work with Kenny listened to my needs as well as wants. He found me the perfect car. ”

“ Got approached by Mr Mirza Ali Beg…helped us with the trade in and purchased a new 2023 Mazda Cx9…the whole process went smooth as butter…he explained in vivid details and provided the best services…we had an easy payment method that works best for us…highly recommend to everyone…come check them out ”

“ Kenny is the best person I have ever worked with in a retail purchase. Jorge is also not your typical manager they are a great team not pushy like car salesman typically are. ”

“ Contacted with all the information requested. I found and purchased my perfect vehicle prior to visiting this dealership. ”

“ They have amazing staff, the receptionist is very sweet and helpful, service is amazing and quick! And our car salesman is absolutely wonderful! He heard what we said and delivered! I’ve bought a couple cars from them and always request Kenny! I highly recommend Kenny for your car needs! He really puts his clients needs and wants first, and knows what he’s doing! Thank you so much! ”

“ This dealer is outstanding. Very professional,courteous, knows their products, returns your calls immediately, and is anxious to keep their customers happy. ”

“ Easy and efficient process. Allan Cihlar was excellent and really made everything go well. Went above and beyond! Would recommend Allan to anyone looking for a new car!! ”

“ Purchased a 2023 MX-5 Miata Club. Josue Montoya was my sales associate and he was fantastic from start to finish. I had to special order the car that I wanted and Josue was with me throughout the entire process. When the car arrived, he called me to set up a time to pick it up and work through the final sales details. When we arrived at the dealership, the car was in the front spot in the lot with a giant red ribbon on the hood of the car. It was a great touch to finish off a great car buying experience. The entire staff including AK Khalil and Kareem in finance were super friendly, professional, and helpful! ”

“ Purchased a Mazda Cx-9 from Kenny and Jorge. They were pleasant and provided fair pricing. I came here on a Saturday and they kept the dealership open after hours to ensure I drove away in the new vehicle. This is my first Mazda (previous owner of ford, Toyota, Suzuki, Lexus, and Nissan). I am happy with the vehicle and the purchase experience! ”

“ Kenny was so helpful during our buying process. He made everything seamless. We loved him! ”

“ I highly recommend Kenny Froisy and the team at DeMontrond Mazda! Kenny was great to work with and really went above and beyond to find the exact vehicle I wanted at the price I wanted to pay. He also kept me well informed along the way about timing and next steps. This was the fifth vehicle I have purchased from DeMontrond Mazda and it was a pleasure working with Kenny again. ”

“ Kenny was the absolute best sales person. I told him what I wanted in a vehicle and he put me in a 2020 Mazda CX-9. I have had the vehicle for 2 weeks now and my entire family loves it. Kenny is very personable and I will be a lifetime customer! ”

“ Absolutely a great experience working with John on Monday and Tuesday. He listened to all my concerns, provided timely updates and most importantly treated me with kindness and respect on a day that was not going well. Thanks for the great customer service!! ”

“ Contacted me to buy an extended warranty when I already bought one at purchase and won’t take responsibility for their mistake. They refunded my payments but Oscar Villarreal promised to return my call last week but never has. I bought my last two cars there. If they can’t own up to this mistake, how can I trust them in the future? I can’t. No honesty. No integrity. ”

“ If I would have been a man.I think they would have done whatever they could to get me.Get the person in the car.But since I was a woman inquiring about such a elegant car they shrugged me off Tell me my credit wasn't good enough ”

“ This is another typical Texas car dealership. At these types of places, the salesman is short on product knowlege and is unwilling to flex on pricing. I did not enjoy the experience of dealing with a dealer that said they wouldn't at least put a coat of wax on the car or complete the requested service of changing the transmission fluid. The Honda itself rode and drove okay. The shocks were kind of soggy, but I have to assume that they had never been changed. The car was missing a big part of the center console. The car I drove should have been priced at least $1500 less. ”

“ Do not use their service department. Service Advisors are ok although the techs are horrible. 4 out of 7 times they stated they rotated my tires, I marked them and they did not. I have brought this to Austin’s attention and heard he will speak to his techs. 4 times to me in 7 services. Unfortunately this falls on the service manager. Makes me really wonder if they are changing my oil as they state it’s being done on the receipt. Beware of ANY service here ”

“ David from finance doesn’t answer emails. He made what was initially a great experience into a sour one. Mo is great but David really has frustrated me as he doesn’t read or reply to the emails. Been 3 days and he didn’t do what was asked I had to bother Mo about it when it’s not his job to find out about my GAP. Calling finance doesn’t even ring it goes straight to voicemail. It shouldn’t be this difficult to reach finance or get a warranty canceled. It’s like Autonation the way Demontrond operates, taking hours and requiring my presence in person to get anything handled. Extremely frustrating. ”

“ Marco was initially helping me, but when I tried asking questions about pricing and add ons, he ghosted me. I contacted James the used car manager and he was quite rude and unhelpful. I had pre approved financing and rather than answer my questions he was concerned about funding process when I hadn’t even looked at the vehicle or agreed on the price. Spoke to me like I was stupid and spoke over me and I did not appreciate it. At this point I was no longer interested in purchasing ANY vehicle from this dealership. I wanted OTD price estimate before coming in to look at the vehicle, but couldn’t get past purchase funding which I already had secured. Customer service seems to be a dead art these days. Very unfortunate experience. Would not recommend this dealership. I would give zero stars if possible. ”

“ My new 2025 CX90 has spent more time at Demontron’s service department than in my driveway They don’t seem to have time to service my car or have any loaner cars nor do they communicate to me what they are doing or when they intend or doing it This is the 4th time it’s been in for the something and it’s been there a week and the car hasn’t been moved Also all mailboxes are full or not in service which has also been the case in the past No one leaves there phones off for six months If I hadn’t paid for this car I would let it be Repossessed ”

“ This has to be the worst dealership. I purchased a vehicle in Feb, had a sales agreement in place, it originally taking 2 months to correct them, I received the vehicle back, with the same issues still in place, after being ignored I wrote a review, this triggered a response. They collected my vehicle and gave me a loaner. This was May 8th. I have continuously followed up with them with almost no updates. I have given them options to fix this, so we can get it closed and I can finally get my vehicle that I am paying for back. They ignored that. The vehicle I currently have from them has plates expiring this month, placing me in a position where I do not have transport to get to work. I have phoned and emailed with no response. This just shows the clear lack of care. I would recommend everyone stay away from this dealership, after sales service and and actual service is horrible. ”

“ Typical dealership. Advertise price online to get you in door and when you put pen to paper the add ons are revealed to raise the price. I encourage you to stand out from other sleazy dealers and publish the price you want with add on up front. Don’t waste people’s time. That will get you 5 stars and more repeat business. Also don’t insult your customers intelligence and tell me the car won’t last over the weekend when we both know that is not the case. ”

“ Disappointing experience post purchase. Communication has been terrible, and nearly two months after purchase there is no resolution. We just want the personal items taken out of our car when dropped off for service returned to us and the broken items promised to be fixed to be resolved. Can’t seem to get a timely call back or return response so do not think we will return to this dealership. ”

“ Have tried 17 times to call the dealership to schedule service 3 hours so far no call back Have tried the operator 12 times no answer mail box full Called and went thru sales to get connected. No answer mailbox full Called to as for general manager. Could not get any one to answer the phone ”

“ If I could give less than 1 star, I would. After waiting eight weeks for my vehicle to be repaired as outlined in the purchase agreement, I discovered that not only were the agreed-upon items left incomplete, but the main issue, a persistent noise in the front suspension was not resolved. Despite notifying both Josua and Jason Ramsland, their response was brief and dismissive, showing a clear lack of concern once the sale was finalized. I’ve made multiple attempts to contact them by phone with no success, and have followed up via email asking for these issues to be addressed. As someone who drives with a child in the car, unresolved suspension problems are not just frustrating they’re dangerous. Their continued silence and lack of accountability is unacceptable. ”

“ Typical dealer. Advertise the car for one price. When you go to test drive it you're told there is a $495 "dealer package" fee that can't be waived. After I stopped laughing I walked out and told them not to contact me again. This is a clown show. Don't waste your time and take your business elsewhere !!! ”

“ Just bought a vehicle from them this past Saturday and it was a horrible experience. They basically bullied us into thinking we needed to go into a new loan on a vehicle and keep our old vehicle that they would not trade in. The sales man used a sob story about how he also had to do the same and ruin his credit and we would be ok. They also gave us bogus credit report numbers back that we knew could not be real but trusted because "Hey, maybe they use a different system" only to find out no its the same system our bank used and they legitimately gave us the wrong numbers just to increase our APR %. After leaving the dealership defeated, we decided, no we want to try and return the car. Welp! There apparently is no return policy and they hung up on us 4 times when calling to find out what that policy was. I left 4 messages, sent emails and called for 3 days straight with no resolve. Needless to say, we should have trusted our gut, just said no we will need to think on this further and believed the xxxx reviews shown here. They definitely preyed on the fact that we needed a vehicle for work and were very desperate to get out of the current vehicle we had. ”

“ I leased a vehicle on 5/27/23 and was promised $1,000 back in 1-2 months tops for making the deal, as of today I am still looking for a check to be cut. The reason I got for not getting my check cut was because they haven't received the title for my trade in as of yet, DMV states it was mailed on 6/22/23. No one seems to be able to give me an update about how they are going to move forward to obtain this title which can be as simple as requesting a duplicate or even perhaps someone physically going and getting one from the DMV. This could be an isolate experience but none the less it has been a horrible one for me. I will post another update next week if I seem to be in the same predicament. ”

“ He has not kept his word when it came down to my deal or keeping me updated as promised. I'm still getting the run around. Horrible customer service! ”

“ On behalf of a coworker of mine, I must say this is the worst customer service I have seen extended to anyone. Despite the fact that she is a female, just had her vehicle fully serviced with warrantied engine work. The vehicle overheated on the first day, it was driven, after picking it up. Called the dealership asking to have it towed and was told it was not their responsibility; she would need to call and arrange a tow truck ($275). Loose bolting was found under the hood. One of the belts on the vehicle is not even spinning. Poor service work, poor quality control on service of vehicle. Not a dealership I would trust to handle my vehicles. Your entire service team may need some additional training in customer service and retention of customer's moving forward. Too bad we cannot select "ZERO STARS". That is what is deserved. ”