PARTS DEPARTMENT

“ ” Great people very friendly and helpful. Bought a 2014 mazda cx-5 and I didn't have any issue with anyone in sales you need a guy talk to Toby Smith.

“ ” Excellent service from start to finish. Daniel was an outstanding service advisor — professional, knowledgeable, and very communicative throughout the entire process. He explained everything clearly, kept me updated, and made the whole experience stress-free. The dealership was efficient and...

“ ” James provided exceptional customer service, and he met all the requirements needed for my vehicle. I will definitely be returning for all my future services.

“ ” I have been taking my Mazda B2300 truck to DeMontrond for service for several years now. The service has always been exceptional! I can't thank the Servce Department enough for how well they take care of my vehicle and me! Highly recommend them. And an extra shout out to James McKellar!

“ ” I had my car serviced yesterday and had the best experience with Christopher Branch!! Not only was serviced great, but to seat and wait in a clean waiting area was top notch.

“ ” Daniel was an excellent service advisor. He was clear, honest, and kept me updated throughout the entire process. Everything was explained well and the service was smooth. Highly recommend working with him.

“ ” Great experience with Daniel as my service advisor. Professional, knowledgeable, and communicative from start to finish. Made the repair process easy and transparent.

“ ” Chris Branch ALWAYS provide me with outstanding customer service!

“ ” I had another great experience at the Mazda service department, and once again it’s because of Chris Branch. 🌟🌟🌟🌟🌟 He’s been my service advisor for the past 5 years ‼️And I’ve genuinely followed him to every dealership he’s moved to because the level of service he...

“ ” Christopher Branch is very professional and knowledgeable. He made my experience comfortable and easy. I will be back!

“ ” After visiting several dealerships with no success, we finally found exactly what we needed here. Toby made our experience incredibly pleasant; he is exceptionally knowledgeable and knows the Mazda lineup inside and out. His genuine enthusiasm for the vehicles was contagious, and it's clear he is a...

“ ” Purchased a car on 12/13, went with the intent of just browsing the lot but, Marco greeted us as soon as we started walking through it. He was an excellent help and has been very responsive to any questions I had about the CX9 I purchased. Some of the reviews made me question going to this location...

“ ” Nurun is the guy!

“ ” Came by to look at Miatas and ended up talking to Toby, who saw me looking at the showroom manual and offered to teach me how to drive it. At the end of the day, we left in a 2025 manual and got some great help getting home. Manual lessons were great, no pressure to buy, and honestly the best car...

“ ” I went to this DeMontrond for an oil change. Let me tell you, Daniel V. was an amazing person, he answered and explained all my questions. The service there was excellent, I don’t drive a Mazda, but I will definitely be taking my car there from now on!! Oh and the guy who drove my car up was a...

“ ” Just bought a pick up from Mr. Froisy and the interaction was excellent through and through. Will definitely be referring friends and family his way.

“ ” Nurun made my car buying process such an ease!! He found me my new car (with desired budget, mileage, amenities, etc) in less than 10 minutes and it is my absolute favorite car ever!! Ask for Nurun!!!

“ ” I have bought several cars in my life, but never as comfortable an experience as this one. Josue was very kind as well as informative. No high pressure, and very accommodating. I highly recommend this dealership, and ask for Josue!

“ ” Love dealership as a customer more accepted from me!!!😊

“ ” This location provides exceptional service and amazing offers. Josue is hands down the most knowledgeable and patient sales associate we’ve EVER worked with. We’ve referred 2 family members to him already and consistently praise him to anyone who shares interest in a new car. Really pleased to...

“ ” "What an incredible and professional experience we had at DeMontrond Mazda of Clear Lake. From the sales rep (Karol) to the director (Jason) to the finance office (Oscar), smooth operation. Never felt pressured to decide on the spot. Karol was patient (very patient) with me and my current...

“ ” Excellent Service Department – Highly Recommend! I had a fantastic experience with the service department! From the moment I arrived, the staff was friendly, professional, and attentive. Always go here for oil changes and they are fast. Big thank you to Austin, who is always so helpful. They took...

“ ” Great experience first time here. They have free drinks for customers.

“ ” The mechanics here are the only people I trust to work on my vehicle after numerous negative interactions at other shops. I have never had a more professional experience than my interactions here.

“ ” Friendly service can be quick at times always worth the wait.

“ ” After the greatest car buying experience I’ve received I have to come on here and give a big shout out and thank you to Kenny Froisey! Kenny made the whole process smooth and easy. He’s very professional honest and real easy to deal with. I honestly felt like I knew him for a while when I just...

“ ” I just got my first car from them on Thursday, Mr.Beg was an incredible salesman and helped answer all the questions I had about different models.George in management and Mario in finance provided me with additional help and gave me a price I was satisfied with. Overall the entire team made my...

“ ” Austin, the service manager, worked with me to get my key fob issues equitably resolved. Christopher Branch at the service counter went the extra mile and gave me a couple of invaluable tips to prevent their recurrence down the road (😆), as well as taking very considerate care of me today and...

“ ” Contacted me to buy an extended warranty when I already bought one at purchase and won’t take responsibility for their mistake. They refunded my payments but Oscar Villarreal promised to return my call last week but never has. I bought my last two cars there. If they can’t own up to this...

“ ” Went in to see about a used car advertised across all the major sale sites, only to be told the price was suddenly $1,000 higher because the price they use to manipulate their listings in the search results or to give them a rating of "Great Deal" when a site like AutoTrader is hooked into an...

“ ” I purchased a used vehicle the last week in October 2025. My sales person was Karol, she really didn't have to work that hard because I had ALREADY made up my mind on the type of vehicle I wanted. AFTER the purchase I attempted to call Karol a couple of times because I had questions⁉️ but I...

“ ” My sales person was surprisingly arrogant and insulting for a person telling me he has to, "...do my job or I don't get to eat". He went on to say, " It is a privilege to work with me and I am sorry you have lost that privilege". He further stated something about how he is open minded and...

“ ” The same day I took my new car home I discovered the windshield wiper fluid didn’t work…took the car back immediately the next day. They told me a rodent had chewed through the wiring and it needed replaced. Tried to get me to pay for it…a car I bought less than 24 hours prior from their...

“ ” Marco was initially helping me, but when I tried asking questions about pricing and add ons, he ghosted me. I contacted James the used car manager and he was quite rude and unhelpful. I had pre approved financing and rather than answer my questions he was concerned about funding process when I...

“ ” Dropped off my CX-90 for a recall issue. Got a call 2 days later that their security guard fell asleep at the wheel and hit my car. Was told damage was “extremely minor.” It’s been 2 months and I still don’t have an update on my car. I have had no specifics on the damage. Horrible...

“ ” Unfortunately, my experience with this company has been very disappointing. I was promised a replacement key the day after purchasing my vehicle, and here I am three months later with no key and no vehicle tags or documentation. Communication has been poor, I was given incorrect address information...

“ ” Absolute incompetence. Think twice before buying a car from them. The cars are nice until you need maintenence work. My son took his car in 3 times to try to get the same thing fixed and NOTHING CHANGED. Except they said they found an unrelated bearing problem (probably could have waited a couple...

“ ” If i can give them zero i would, dropped off a vehicle to get fixed, they misdiagnosed the problem twice … they never answer their phone, zero communication, never called me with any updates, one of the service advisors (james )extremely rude and unprofessional…. Very unhappy with the experience

“ ” I purchased my 2014 Mazda 3 s Grand Touring back in 2013 from this dealership (was then Clear Lake Mazda) and have been, almost exclusively, bringing my car to them for maintenance and repair services. I can firmly say that I've given this service department all benefit of the doubt and every...

“ ” Closest Mazda dealer to me. I use their service department all the time for my vehicles (2016 Mazda 6, 2022 Mazda CX5) and zero issues there. My issue is with the sales department. Recently I was looking at several three row SUV and we finally decided in a CPO CX9. We were working with Josue and Mo...

“ ” I do not recommend this place. I waited over 3 hours just for an oil change. I have been a loyal customer since 2020, but this was the final straw. Someone eventually came out to apologize for the long wait, and it was very obvious that they did not start working on my car until almost two hours...

“ ” Dear Jorge(Sales Manager) you had told me and my wife that the 2024 CX90 with 24k miles was a premium customer that purchased this vehicle back in 2023 from your lot and that the reason it was on your lot was that you as a dealership you reached out to these customers that bought from your...

“ ” If I could give this dealership zero stars, I absolutely would. Do not buy a car from this dealership. They do not take customer service seriously, and I am now paying for the mistake of trusting them. I test drove the car and immediately noticed an issue with my wheels. I informed the sales rep,...

“ ” Came to the dealer today. Josue is the salesperson, a very nice and patient person. However, not the manager, Jason (whose name I’m not sure because he didn't wear a name tag), who was very rude. He lectured me about tariffs because I had tried to negotiate the price. So, customers have to accept...

“ ” When I first arrived, everything seemed to go well. My car was diagnosed fairly quickly, and I thought the process was going to be smooth. Unfortunately, everything after that went downhill fast. They gave me a service loaner, which I appreciated, but the loaner process itself was sloppy. No...

“ ” NO ONE ANSWERS THE PHONE!!! I left my Toyota Rav 4 to them for service, something that should’ve taken a day or two at max and it’s been two weeks and there’s no communication, no update, no call to say they’ll be keeping it longer. The guy that does the interior work didn’t show up at...

“ ” The worst customer service ever. They only want to sell you a car. If anything goes wrong, do not expect to get any help. I have left many voice mail messages for the service department but no one will ever call you back. DO NOT BUY A CARE FROM THEM!!!!